Please note that all delivery times are estimates and once an order has been dispatched it may be subject to courier or customs delays. 

During busy periods we may take slightly longer to process your order. Orders made on a weekend or Bank Holiday will be processed on the following working day. We thank you for your patience and understanding during this busy time.

UK & Ireland Delivery

Standard UK Delivery (3-5 working days) - £4.95. For all UK orders over £125 delivery will be FREE.

Standard Ireland Delivery (3-4 working days) - £8.75

Europe Delivery

EU Standard Delivery (3-6 working days) - £8.75

Rest of the World

The relevant delivery charge and times will automatically be added to your shopping bag when you input your Shipping Address details and select your country. Please note that we are unable to ship to PO boxes.

Unwanted items can be returned as long as they are in their original condition, unused, unworn, undamaged and in a resaleable condition. Wherever possible items should have their swing tags intact and be in their original packaging. Please be careful when trying on items that you are not wearing any makeup, deodorant, body lotion or jewellery that may leave a scent, mark or damage the item. Unfortunately if any items are returned in an unsaleable condition we will not be able to accept them for return.

Late Returns

Your unwanted Items should be returned to us within 14 days after receipt of delivery. Orders returned outside of this timeframe will only be refunded by a credit to your account which will automatically be deducted from your next purchase. Credits to your account are valid for 12 months.

Received Faulty Items

We are sorry that you have received a faulty item. Please contact us on 07984 598854 or email hellogenevieveboutique@gmail.com and we will arrange for a replacement to be held until we receive the faulty item back. All reasonable postage costs incurred to return the faulty item will be refunded to you and the postage cost to send out the replacement item will be free of charge. If you require the item quickly you will need to pay for the replacement order and we will refund the cost of the original order including any postage costs when we have received it.

Refunds

As soon as we have received your returned items we will process a refund to your account within 24 hours. Refunds to PayPal customers may take up to 10 working days. Refunds will be issued to the credit or debit card originally used to make the payment. Refunds for items received outside of the returns timeframe of 14 days will be issued as a credit to your account which will automatically be deducted from your next purchase. Credits to your account are valid for 12 months.